Academic Support Services

Staying in College

Staying in college becomes challenging at times for some students who must work or who have personal or financial problems which make it difficult to continue their education. It is important for these students to know that dropping out of college may not be necessary; Salem State University has committed its resources and services to assist students in completing their degree programs.

Many services and programs are available at no charge: Academic Advising, Center for Academic Excellence (CAE), Writing Center, Mathematics Laboratory, Reading Center, Computer Literacy Laboratory, Alternatives for Individual Development, Student Support Services, Developmental Skills, the Counseling Center, Disability Services, and Student Life offer support, advising, counseling, and referrals for students in need of encouragement and assistance.

Retention Services oversees a student success initiative called Navigate, which provides a mobile advising app for students that guides them from orientation to graduation.  The app helps students choose the right major, navigate requirements and connect with their campus resources.

In addition, Salem State University uses the Freshmen Testing Program to identify students needing services or special placement in Composition or Mathematics. Freshmen should also visit the Counseling Center or Career Services to examine the results of the Strong Interest Inventory which assesses major career potentials. Each student is assigned an Academic Advisor who will work personally with him or her in planning course and program selections.

The University has provided other options for students who feel they cannot continue full-time: leave of absence, part-time day status, and part-time study through the School of Continuing and Professional Studies. Salem State University wants students to fulfill their academic goals and to earn their degrees — and the University wants to help students to stay in college if they believe that is the right choice for them.

The First Year Experience 

The First Year Experience (FYE) lays the foundation for student success in academic, intellectual, social, and civic endeavors throughout their undergraduate career.  Students are encouraged to take advantage of wide variety of resources and opportunities made available to them across the entire university through innovative, engaging academic offerings and dynamic programming. The First Year Experience Office serves as a resource for students and helps connect them to the numerous support mechanisms which enhance their academic and personal development.

The First Year Experience begins with the FYRE (First Year Reading Experience) program, a required summer reading program which culminates in book discussions with students, faculty, and staff on Opening Day.  The book is also used throughout the year in a number of classes and as a jumping off point for several programs, lectures, and other activities.  FYE continues with Convocation, Meet Your Major, and a variety of other events and programs designed to help students develop the necessary skills and tools to succeed at Salem State University. Whether it is the first year honor society, Alpha Lambda Delta or the ongoing Student Success Series, there is much to take advantage of.

At the heart of the first year experience are course-based experiences that students are encouraged to take advantage of: Learning Communities and Passion Courses. These courses offer opportunities for first year students to personalize their education by engaging with faculty in small, close-knit learning environments focusing on a theme of shared interest. Individualized learning communities support particular populations like the Intercultural Leadership Program, the Emerging Scholars Program, the Living Learning Communities for Education or Psychology majors, and the Scholars in Residence Program. Becoming involved within the academic environment will help students integrate more fully into their overall experience here at Salem State University. 

For more information, please go to: salemstate.edu/campus-life/support-services/first-year-experience

Freshman Seminar

All incoming first year students and transfers with fewer than 15 credits are required to take a first year seminar as part of the new general education requirements. First year seminars serve as launching pads for exploration and discovery, providing students with an opportunity to look at the world and specific issues and topics in a whole new way. These unique courses are focused on collaborative learning in an exciting environment.

The seminar introduces students to the experience of academic exploration that is at the heart of a liberal arts education at Salem State University. Through study of one or more compelling questions or topics in a small seminar setting, students will practice creative and critical thinking as an introduction to academic inquiry. The course will also assist first year students in developing relationships and practices that allow them to effectively utilize university resources and become members of a community of learners.

The first year seminar will address three learning outcomes: introduction to Liberal Education and America’s Promise (LEAP) outcomes, inquiry and analysis, and critical/creative thinking. Each seminar is three credits and will be required of students during their first semester at Salem State University. Students will have an opportunity to select from 60+ unique and interesting topics during the fall semester, which provides them the chance to explore topics and interests that may deviate from their chosen academic major.

Navigate and Retention Services

Retention Services is dedicated to increasing student success, satisfaction, and graduation rates through connecting students to important resources and offices on campus. There are numerous resources and support systems in place to make sure that you get the encouragement and guidance you will need. Retention Services oversees a student success initiative called Navigate.  Navigate is a comprehensive university-wide student success platform linking faculty and staff to students.  This tool assists faculty and staff in strategically supporting our students and addressing the needs of our campus.  Students will have access to a mobile app and desktop application that will keep them on track from orientation to graduation.  Visit the Salem State Retention Services website for more information.

University Bookstore

The University Bookstore is located on Central Campus. In addition to textbooks and supplies needed for courses at Salem State University, the bookstore also has a large selection of nursing, best selling paperback books, greeting cards, a great assortment of gifts and clothing items. You can also shop our website www.salemstateshop.com We also provide a large assortment of Customizable Merchandise. For further information, and hours of operation contact the Bookstore at 978.542.3808.

Computer Laboratories

The Computer Science Department operates and maintains four computing labs located in Meier Hall, North Campus: MH201, MH202, MH209, and MH210. These computing labs are used primarily as teaching labs to support CSC or ITC courses taught within the Computer Science Department. All workstations in these labs are industry standard windows-based PCs, fully networked, and password-restricted to students enrolled in CSC or ITC courses. When a lab supervisor is scheduled, MH210 is available to CSC and ITC students as an open access computing lab. Hours are posted on the door of MH210 as well as on the Computer Science Department website.

Information Technology Services (ITS)

Our friendly staff at the Information Technology Services (ITS) Help Desk are here to help you with all your technological support needs.
We will answer your questions or help you to find the resources you need. This service is available to all Salem State students, faculty and staff.

Technology Support Options:

Online self-service portal
•    Using the forms on our self-service portal, you can send your ITS requests directly to the team that fulfills them.
•    If you don’t see a category or form that meets your needs, use the General ITS Help form.
•    You can also monitor progress, leave comments, and resolve your own open requests or issues, by accessing your profile in the top right-hand corner of this page.

ITS walk-in service locations
Bring your laptop, phone, or other devices with you to one of our two walk-in service locations to help with technology issues.
Meier Hall ITS Help Desk
Meier Hall 105
Hours: Monday - Friday, 8 am - 4 pm

Student Technology Resource Center
Harrington Campus (Central) 2204
Hours: Monday - Friday, 9 am - 5 pm
Email and Phone
•    Send ITS an e-mail with a description of your request or support needs in the body of the message.
•    Call 978.542.2036, choose option 1, for Live 24 hour support
 

In addition to the computer kiosks in the Commuter Lounge located in the Ellison Campus Center, there are open access computer laboratories offered to the campus community which are maintained by the Information Technology Department. These labs are located in the following buildings:

CC154 (Central Campus)
O’Keefe 129 (basement level)

Lab hours are posted outside each lab as well as on the IT web page, hours may vary over holidays and during peak-usage periods. Typically, when the University is closed due to inclement weather, the labs will be also. A current SSU ClipperCard is required for admittance to all IT labs. All PC’s run on Windows 7 with Office 2010 (the O’Keefe lab has three Apple MacPro’s). The computers are configured with standard software configurations based on academic need. Some applications may not be available in every lab due to software licensing costs. Please refer to the web page for lab specific software. Access to the university network is available from all labs. To find more information about IT and our Open Access and department computer labs visit us at salemstate.edu/offices-and-services/information-technology-services.

Information Technology also provides network support to the university residence halls. This support includes both wired connectivity in the rooms and wireless support in rooms, lounges and other public areas. Support for resident students may be obtained by emailing us at it-helpdesk@salemstate.edu.

Wireless network access is provided in all buildings at the University as well as several outside locations. For more information about wireless access and using your Salem State University accounts, please visit salemstate.edu/offices-and-services/information-technology-services.

ITS, Digital Media Services

Classroom Technology Services supports faculty, students, and staff who wish to use presentation technology to enrich learning and teaching in locations around campus.

Classroom Technology Services offers equipment training, as well as troubleshooting and repairs of classroom equipment and systems. Faculty and staff may schedule audio visual setups for events on campus.

Classrooms are equipped with data projectors, speakers, and a variety of inputs for computer projection.
 

Digital Media offers a video production and photography studio, field recordings in classrooms, events, and other locations, as well as video and audio editing. Support is provided to faculty, staff, and departments for video content needs. In addition, Digital Media also supports all webinar-based Zoom programming. Video content created by digital media can be viewed online for marketing or education purposes. 

We also work closely, and on an ongoing basis, with outside integrators in the design, installation, and improvement of presentation technology systems in classrooms and meeting areas.
Our staff is available for help, training, and demonstrations on basic operation of classroom presentation systems, as well as video production services. Please contact the IMC Office (978.542.6260), or call the ITS Help Line at x2036. 

Center for Academic Excellence

salemstate.edu/academics/centers/center-academic-excellence

The mission of the Center for Academic Excellence (CAE) is to provide comprehensive student services and opportunities designed to promote educational success and foster both academic and personal development, which will prepare students to be productive members of the institution and contributors to our global society. Services offered under CAE include:

• Academic Advising
• CAAR and Disability Services
• First Year Experience
  • Emerging Scholars
  • Exploratory Program
  • First Gen Student Success Center
  • La Vida Scholars
  • STEP
• National Student Exchange
• Peer Tutoring Program
• Peer Advising Program
• Retention Services
• Supplemental Instruction
• Summer Bridge Academy
• TRIO Student Support Services (SSS)
• Upward Bound Program (UB)
• Veteran Affairs

These programs provide a variety of support services in a flexible setting that is responsive to student needs. The Center for Academic Excellence is located in Library Learning Commons.  For more information, please contact 978.542.6215 or visit salemstate.edu/academics/centers/center-academic-excellence.

Academic Advising

The Academic Advising office is committed to providing Salem State students with guidance and support as they explore the academic opportunities available to them and understanding their degree requirements to reach graduation. Full-time professional advisors are available year round to assist students. 

Advising is a critical aspect to the academic development and well-being of students. All day students are assigned to a faculty advisor within their major program and a professional advisor in Academic Advising. Our professional advisors are generalists and knowledgeable in all degree programs and the various resources available on campus. Students benefit from a mentor/mentee relationship that focuses on all aspects of their academic journey.  

To schedule an appointment or for more information, please contact 978.542.5500 or visit www.salemstate.edu/advising. 

Tutoring Program

The Center for Academic Excellence (CAE) offers one-on-one tutoring for all enrolled undergraduate students. The Tutoring Program endeavors to increase student academic success by providing qualified tutors to help students become independent, self-confident and more efficient learners. The program is free to all Salem State University students. To request tutoring services you may visit visit tutortrac.salemstate.edu or access tutoring services through Navigator.  Students who are interested in being a peer tutor may also email the coordinator of the peer tutoring program.

For more information, please contact 978.542.6717 or visit salemstate.edu/academics/centers/center-academic-excellence/peer-tutoring.

Supplemental Instruction

Supplemental Instruction (SI) sessions are peer-led review sessions for courses that have shown a high rate of D, F, and W grades. SI sessions provide a chance for students to get together with classmates to compare notes, discuss important concepts, and develop strategies for studying the subject. The sessions are facilitated by a trained SI leader, a student who has taken the course and earned a high grade. The leader shares with the students what he or she has learned about how to study effectively for the course. The leader attends lecture every day, taking notes and listening closely to the professor. The leader helps the students become independent learners by planning activities that encourage students to work together and process materials independently.
Students who regularly attend SI sessions have:

• Received a higher mean course grade
• Acquired short-term and long-term study skills
• Prepared more thoroughly for exams, both content and format
• Learned how to organize class materials
• Become independent learners

For more information, please contact 978.542.6215 or visit salemstate.edu/academics/centers/center-academic-excellence/supplemental-instruction.

Peer Advising Program

Peer Advisors are a group of highly trained Salem State students who work with undergraduate students on a walk-in basis to help with general academic advising and student support. The Peer Advising program is a great opportunity for students to foster a peer-to-peer connection and plan for academic success. Coming from a variety of majors and backgrounds, Peer Advisors are able to help with: 

Providing guidance on all University academic policies. 

Providing a wide range of additional services and information to students through programming efforts individually and in collaboration with other offices.

Serving as a support to students helping them to utilize Navigator, N360, and Degree Tracker effectively.

Playing a vital role in the University orientation programs for new students, transfers, and evening students.

Providing their own experiences inside and outside of the classroom.

.

Summer Bridge Academy

The Center for Academic Excellence offers the Summer Bridge Academy (SBA) as an alternative admissions program, to aid high school graduates in achieving academic success in college. We believe that all students should master basic academic skills to achieve their educational goals. Some students need to develop these skills before enrolling in college and therefore are required to participate in the SBA. SBA is designed to give students the tools and resources they need to be successful at Salem State University throughout their academic careers.

Those selected for the SBA will begin at the university by participating in and completing a six-week summer program. During the academic year, students will continue to be connected with appropriate academic and student development resources. Students who participate in the Summer Bridge Academy are enrolled in a combination of college-level credits coupled with developmental courses. These developmental courses are designed to supplement and improve their academic skills.

Additionally, students will participate in various activities that help to ensure their success outside of the classroom and enhance student learning. Through weekly individual appointments, group meetings, and a variety of workshops held throughout the summer and academic year, our SBA staff endeavors to develop the whole student. Each student is assigned a designated student development counselor who meets with them on a regular basis throughout the summer and academic year. These meetings allow our counselors to monitor the academic progress of each student and to address any problems that may arise.

The student development counselors also conduct various workshops, some of which include: classroom etiquette, time management, emotional intelligence, healthy relationships, financial literacy, getting involved on campus, and selecting majors and minors. Further, the student development team works closely with other offices on campus including, but not limited to counseling and health services, career services, disability services, financial aid, and academic advising.

The student development counselors seek to:

• Develop an awareness of the students educational and career goals
• Serve as a role model through long-term mentoring
• Provide assistance with  financial aid and financial literacy
• Provide personal counseling, career counseling, academic planning
• Support students in developing and fostering self-confidence, self-determination, and self-esteem

Emerging Scholars Program

The Emerging Scholars Program (ESP) is designed to provide academic assistance and personal growth and development to first-year students. ESP is an interactive first-year experience program to assist new students with their transition into Salem State University. This is done through:                                                

• Specialized events and activities
• Interactive workshops!
• Small group roundtable discussions
• Individual meetings with your success coach 

TRIO Student Support Services (SSS)

The TRIO Student Support Services Program provides comprehensive support services to eligible full-time and part-time matriculated students. This includes students who are low-income, first-generation, or students with learning/physical disabilities. TRIO Student Support Services offers eligible students comprehensive basic skills training, developmental education opportunities, counseling and a variety of support services. All program activities are designed to meet students’ individual needs and to enable them to develop the skills and direction they will need to fulfill their educational and vocational goals.

TRIO Upward Bound (UB)

The Salem State University Upward Bound Program provides comprehensive program services to seventy-three (73) eligible youth attending Lawrence public schools. All students must meet the essential criteria of being low-income and/or first-generation college-bound students between the ages of 13 and 19. Moreover, enrolled students must exhibit a positive attitude, a high level of motivation and a desire to seek post-secondary education.

Mary G. Walsh Writing Center

Located in the Berry Library and Learning Commons, the Mary G. Walsh Center Writing Center is the hub of writing support for writers and teachers of writing at Salem State University (SSU) and in the Greater Salem Community. The goals of this Center are to promote, foster, and nurture a culture that values writing and the teaching of writing and to build a community of confident and effective writers and faculty at SSU and in the Greater Salem community. 
The Writing Center provides writers with individualized tutoring. Tutors focus each session on a writer’s particular needs, which can include planning, drafting, formatting, developing, revising, and editing a particular writing task.
All are welcome to use the Center’s computers to compose and revise their writing or to conduct online research. The computers are available on a first come, first served basis.
The Center offers in-person tutoring either by appointment or on a walk-in basis. The Center also offers, by appointment, synchronous or asynchronous online tutoring. 
Those who are new to writing as well as those who are experienced writers are encouraged to visit the Center. The Writing Center strives to help all visitors become better, more confident writers. 
For further information contact the Mary G. Walsh Writing Center at 978.542.6491, or visit salemstate.edu/academics/colleges-schools/college-arts-and-sciences/english/mary-g-walsh-writing-center.

Mathematics Learning Center (MLC)

The Math Learning Center, located in the Sullivan Building within the Mathematics Department, offers both remote and in-person tutoring. Staffed by qualified SSU tutors, the MLC supports students in understanding mathematical concepts, developing effective study strategies, and avoiding common errors. It also provides a welcoming space for independent study or group work.

Whether you’re preparing for a test, working on a project, or seeking homework help, the MLC is here to support your success.

The Mathematics Department is dedicated to supporting all students enrolled in courses involving mathematics. While walk-ins are welcome, we encourage students to schedule an appointment—especially during busy times like exams or project deadlines.

For the latest updates, visit our Canvas page and follow us on Instagram!

Center for Accessible Academic Resources (CAAR)

The Center for Accessible Academic Resources (CAAR) strives to be an inclusive and accessible resource to students, staff and faculty at Salem State University.  Our goal is to work collaboratively to ensure success in the classroom and throughout campus by providing appropriate academic accommodations as well as necessary academic supports.  
Academic and Campus Accommodations.

CAAR provides academic and campus accommodations to students who self-disclose as having a documented disability.  Students seeking accommodations will meet with an access coordinator in our office and engage in the interactive process to determine appropriate accommodations. We work with students to determine accommodations within the classroom as well as campus accommodations such as residence halls and meal plans. If you have any questions or would like to schedule an appointment to meet with someone, please contact our office

Telephone: 978.542.6217 Video Phone: 978.910.0167 Email: caar@salemstate.edu Office hours are Monday through Friday, 8:30 am to 5 pm in the Frederick E. Berry Library and Learning Commons room 20.

Grievance Procedures
CAAR understands that there are times when a disagreement on a decision regarding accommodations may arise, or problems during the process of receiving accommodations that have already been determined. If a student wishes to challenge an accommodation decision, or has a complaint about accommodations they are receiving, they should notify the director as soon as possible. The director will promptly evaluate the situation and attempt an informal resolution.
If the director is unable to resolve the matter, or if the student disagrees with the outcome, a grievance can be filed with Mark Quigley, EEOC officer, in the Salem State University Human Resources and Equal Opportunity office, where relevant information pertaining to the incident will be presented. A detailed overview of the grievance process is available at the OEO office 978.542.6022.
Every effort will be made to resolve the disagreement as expeditiously as possible. It is important to note that at any time during the process, a student may choose to contact the Office of Civil Rights at 617.223.9700 to seek appropriate advice and/or to file a formal complaint.

Any ADA/504 grievances that are related to employment/job-related issues, physical access, activities or events on campus should be directed to Ezekiel Holt, ADA Coordinator, in Human Resources and Equal Opportunity.

Peer Tutoring
Peer tutoring is a free service that provides course and academic skills to undergraduate students in a positive, encouraging and collaborative environment.  Qualified, trained peer tutors will help students become more independent, self-confident learners by facilitating discussions about course content and study strategies.  Students can access peer tutoring in person or online for a variety of course subjects. If we have a peer tutor for a course, students can make an appointment on Navigate360. 

For more information, contact tutor@salemstate.edu or see www.salemstate.edu/tutoring. 

Supplemental Instruction
Supplemental Instruction (SI) is typically found in courses with historically high grades of D, F, and W to increase student success in the course. SI Leaders are fellow undergraduates who have recently taken and done well in the course. They will assist in the class as well as facilitate weekly, optional group study sessions that provide opportunities for students to work collaboratively to better understand the material.
 

Frederick E. Berry Library and Learning Commons

The Frederick E. Berry Library and Learning Commons is a state-of-the art facility that brings together the university library and a variety of student academic service departments: the Center for Academic Excellence, Center for Accessible Academic Resources (CAAR), the Mary G. Walsh Writing Center, and the Honors Program. 

Hours

The Berry Library is open seven days a week. Hours are: Monday through Thursday, 7:45 am-11 pm; Friday 7:45 am-7 pm; Saturday, 11 am-5 pm; and Sunday, Noon-9 pm. Any changes in hours will be announced on the library hours line 978-542-6808, on the library calendar, and posted at the entrance to the library. During final exam periods the library is open extended hours.

Books

The Berry Library provides a core collection of over 260,000 volumes of print materials and over 400,000 electronic media titles to support the academic programs offered by the university. In addition to its own collection, the Berry Library provides access to other library collections electronically and through membership in several consortia. Students, faculty and staff of Salem State University with a current validated ID may borrow library materials from Salem State or from other libraries through interlibrary loan. Salem State University library materials circulate for three weeks and may be renewed a total of two times.

Periodicals

The Berry Library has a collection of over 90,000 electronic serials, with back files for most of these. The periodicals list is available on the Berry Library web page.

Research 

Subject specialist librarians are available for assistance with research needs. Students in need of assistance should inquire at the service desk on the main floor or contact their librarian directly.  For in-depth research assistance, an appointment may be scheduled with a professional librarian.  Assistance is available in-person, by phone or over Zoom or email. Anyone in need of general information can contact the library’s help desk.  

Electronic Resources

The Berry Library web page   provides direct links to our databases, the library catalog, the digital repository, staff and departmental information, directions to the library, and Internet resources. The address of the SSU Library web page is salemstate.edu/library . Most databases are available by using a web browser from either on or off campus.

Library Catalog

The Berry Library’s online catalog   accesses over three million items in the NOBLE libraries. NOBLE (North of Boston Library Exchange) is a consortium of academic and public libraries located north of Boston. Use the catalog to search books, ebooks, DVDs, streaming films, audiobooks and more holdings at Salem State and all NOBLE libraries.

Digital Repository at Salem State University

Digital Repository  at Salem State University provides electronic preservation and persistent access worldwide to the archives, special collections, and scholarly and creative works of the University community.  

Salem State University Archives and Special Collections

The Archives preserves and provides access to materials that are rare, unique, or historical. The collection includes items that cover topics such as the history of Salem State University and its predecessor institutions, the history of the City of Salem, and Essex County politics. The Archives supports education and research and serves as an accessible, service-oriented center for historical research and inquiry.

Interlibrary Loan

The Berry Library offers interlibrary loan (ILL) to obtain physical books and media, as well as downloaded context (articles, book chapters) available from other libraries collections. ILL items can be ordered directly from various databases (if available by following the ILL link) or by submitting an electronic ILL request   through the dedicated link on the library webpage.

Items ordered from within our NOBLE consortium usually arrive within 3 to 5 business days if available. Items not immediately available can be placed on hold. It is recommended that students give out-of-network ILL requests as much lead time as possible to account for variable arrival times. Most items arrive quickly, but that cannot be guaranteed. Textbooks cannot be ordered through ILL.

Reserves

Items placed on course reserve  are available at the circulation desk or as e-reserves.  A current validated ID or library card is necessary to borrow physical materials and e-reserves will be accessed behind an SSU login. Students may borrow two physical items at any one time. Items circulate for two hours, twenty-four hours or seven days as requested by the instructor.

Study Spaces

The Berry Library offers approximately 1,000 study seats, including collaborative work stations, longe seating and twelve group study rooms for six to eight students. There is also a family study room available for up to 4 hours for SSU community members who are parents or guardians needing a kid-friendly space to study. Study rooms are available   on a first-come, first-served basis with priority given to groups of three or more. They are checked out for two hours at a time, although students can stay longer if no other students are waiting. A valid ClipperCard is necessary to check out the key card at the main desk.

Users with Disabilities

The Berry Library offers reasonable accommodations to users with disabilities. Staff are available to assist with access to materials at any time, service dogs are welcome, and there are two elevators. Approximately 25% of the computer workstations in the library are height-adjustable. All public restrooms include an accessible stall. Single user restrooms are available on the ground floor and third floor. The Berry Library offers a Merlin LCD magnifier and audiobooks. For additional ADA/adaptive technology the library has two laptops available for checkout with software including JAWS 7.0, Windows Narrator, Equatio, Read&Write, and OrbitNote.