ODS 445 - Management of Service Operations

3 Credit(s)

This course explores the application of operations management of the design, implementation, and management of service delivery systems. The case method is employed to identify potential uses of factory-derived techniques and models, as well as to identify the key issues in evaluating and implementing alternative equipment and processes. Various frameworks for classifying service systems will be introduced. Three lecture hours per week. Restricted to ODS concentration seniors.