SMS 376 Customer Service in Recreation

3 Credit(s) V

This course explores customer relations, regional and cultural differences of diverse visitors, and workplace diversity in recreation. The use of effective communication skills and a comparison of customer service models are included. Students will design a customer service policy for a recreation orgranization, customer satisfaction surveys, a training module for employees, and analyze retention rates of visitors/customers. Three lecture hours per week. SMS major elective. Required for the Recreation Management Concentration/Minor. Open to all students.